Privacy policy

Privacy Policy

Effective date: 2025

ModTime – Franciszek Gliwiński (“ModTime”, “we”, “our”, “us”) operates this website and all related services, tools, and features (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or interact with us in any way.

By accessing or using any part of the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. We collect the following categories of personal information:

1.1 Contact Information

  • Name
  • Billing and shipping address
  • Phone number
  • Email address

1.2 Order & Transaction Data

  • Items viewed, added to cart, purchased, returned, or exchanged
  • Dates and details of transactions

1.3 Payment Information

Payment card details are processed securely by Shopify and our payment providers.

  • Payment method and partial payment details
  • Billing information
  • Payment confirmation

We do not store full credit card numbers. All payment data is processed by Shopify in compliance with PCI-DSS.

1.4 Account Information

  • Username and password
  • Preferences and saved addresses

1.5 Device & Usage Information

  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages viewed, clicks, time spent on the website
  • Cookies and similar tracking technologies

1.6 Communications

  • Emails and messages you send to us
  • Customer support interactions

2. How We Collect Your Personal Information

2.1 Directly from You

We collect information directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.

2.2 Automatically

We automatically collect certain information when you use the Services, including through cookies, analytics tools, and your browser or device.

2.3 From Shopify

Our store is hosted on Shopify. Shopify collects and processes certain data (such as payment and device information) to power our online store and to protect the platform.

2.4 From Third-Party Partners

We may receive information from payment providers, shipping partners, analytics tools, and advertising platforms.

3. How We Use Your Personal Information

3.1 Providing and Improving Our Services

We use your personal information to:

  • process and fulfill orders, including hand-assembly and shipping of your watch;
  • manage your account and preferences;
  • send order confirmations and shipping updates;
  • handle returns and exchanges;
  • improve website performance and user experience.

3.2 Marketing & Advertising

We may use your information to:

  • send promotional emails about new products, offers, or updates (if you have opted in);
  • show you targeted advertisements based on your interactions with our store.

You can unsubscribe from marketing emails at any time by using the link provided in our messages.

3.3 Security & Fraud Prevention

We use personal information to detect, prevent, and investigate fraud, unauthorized transactions, and other illegal activities, and to ensure the security of our Services.

3.4 Customer Support

We use your information to respond to your questions, assist with orders, and resolve any issues.

3.5 Legal Obligations

We may use or retain your information to comply with legal and regulatory obligations, tax, accounting, or reporting requirements, and to enforce our agreements.

4. How We Share Personal Information

We do not sell your personal information. We may share it with trusted partners in the following situations:

4.1 Shopify (Store Platform)

We use Shopify to power our online store. Shopify processes personal information such as payment details, order data, and device information to provide and secure the platform.

For more details about how Shopify processes personal information, please visit: https://www.shopify.com/legal/privacy

4.2 Service Providers

We share information with third-party service providers who help us operate our business, including:

  • payment processors,
  • shipping and logistics partners,
  • analytics and reporting tools,
  • IT and security providers,
  • email and marketing platforms.

4.3 With Your Consent

We may share your information with third parties when you ask us to, for example when you use social media integrations or third-party login options.

4.4 Legal and Safety Reasons

We may disclose personal information if required by law or in good faith belief that such action is necessary to:

  • comply with legal obligations or governmental requests;
  • protect our rights, property, or safety or those of our customers or others;
  • investigate fraud or security issues.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • enable core website functionality;
  • remember your preferences and items in your cart;
  • understand how visitors use our website;
  • support marketing and advertising efforts.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.

6. International Data Transfers

Your personal information may be stored or processed in countries other than your own, including countries in the European Union, the United States, Canada, and China (for logistics and shipping partners).

When data is transferred outside the European Economic Area (EEA) or the United Kingdom, Shopify and our partners rely on appropriate safeguards such as Standard Contractual Clauses to protect your information in accordance with GDPR requirements.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Right of access – to request a copy of the personal information we hold about you.
  • Right to rectification – to request correction of inaccurate or incomplete data.
  • Right to erasure – to request deletion of your personal information, subject to legal retention requirements.
  • Right to restriction – to request that we limit the processing of your information in certain cases.
  • Right to data portability – to receive your data in a structured, commonly used format and to request transfer to another controller, where technically feasible.
  • Right to object – to object to certain types of processing, including direct marketing.
  • Right to withdraw consent – where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details in the “Contact for Privacy & GDPR Requests” section below.

We may need to verify your identity before processing your request. We will respond within the time limits required by applicable law.

8. Data Retention

We retain your personal information only as long as necessary to:

  • fulfil your orders and provide Services,
  • maintain and manage your account,
  • comply with legal and tax obligations,
  • resolve disputes,
  • enforce our agreements.

9. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated version will be posted on this page with a revised “Effective date”.

11. Contact for Privacy & GDPR Requests

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your data protection rights, please contact us at:

ModTime – Franciszek Gliwiński
ul. Cumowników 5
81-517 Gdynia
Poland

Email: modtime.store@gmail.com
Phone / WhatsApp: +49 157 56165236

We reply to privacy-related inquiries within 24 hours, Monday–Friday.

For the purposes of applicable data protection laws, ModTime – Franciszek Gliwiński is the data controller responsible for your personal information.